Find quick answers to your questions below...
General FAQ's
• What is Wake Essentials?
• What types of towers do you offer?
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Wakeboard Towers
• Are the towers collapsible?
• Can I pull a tube from your towers?
• Can I pull more than one person from the tower at a time?
• How far apart should I place the legs of the tower (from bow to stern)?
• I have the exact same boat as one pictured in your gallery. Can you use those measurements for my boat?
• If I give you my boat’s make and model, can you determine measurements for the Towers?
• Is there any adjustability in the measurements for the tower?
• My width measurements are not within the specified dimensions. Can I still install the tower?
• There are so many towers to choose from. Which one will fit my boat?
• What are the differences between the towers?
• What is included with each tower?
• What is the difference in 6061 and 6063 aluminum?
• Where am I supposed to mount the tower?
• Where should I take the measurements for the installation of towers?
• Will your towers fit my boat?
Biminis
• Can I get a Big Air Custom Bimini shipped with my tower?
• How is the Big Air Super Shadow different from the Big Air Custom Bimini?
• I have a factory bimini, can you tell me if my bimini will fit a tower?
• Measuring for Big Air Bimini
• Will my new tower fit around my factory bimini?
Installation
• Do you do installations?
• How hard is the tower to install?
• My boat’s hull is less than 3/8” thick, can I still install your tower?
• Will the tower crack my gel coat?
Order Status
• How do I change quantities or cancel an item in my order?
• How do I track my order?
• My order never arrived.
• An item is missing from my shipment.
• My product is missing parts.
• When will my backorder arrive?
My Account
• How do I create an account?
• How do I edit my account information?
• How much is my shipping?
• I forgot my password.
• How do I return my product?
• I received the wrong product.
• What is your return policy?
• When will my order ship?
International Shipping
• Do you ship to my country?
• What are my payment choices?
• When will my order ship and what are my shipping charges?
• What is the return policy?
Guarantees
• Best Price Guarantee
• Low Price Guarantee
• Privacy Policy
• Security
Pricing and Billing
• Do I have to pay sales tax?
• I have a question on my charges.
• I need a copy of my receipt/invoice.
• When will my credit appear on my account?
• When will my credit card be charged?
Buyer's Guide
• How do I buy/redeem a gift certificate?
• How do I find my product?
• How do I navigate the site?
• How do I use a coupon?
Additional Support
• How do I contact you?